Lumen Dental
A concept for a two-location dental clinic that loses after-hours patients to competitors. An AI receptionist answers, qualifies and books 24/7, then automation handles reminders and reviews.
Smiles, minus the waiting room.
Book in 30 secondsThe challenge
Most new patients call or message after work, when the front desk is closed. Every missed message is a patient who books somewhere else.
We imagined Lumen as a busy, well-reviewed clinic with a dated site and no after-hours coverage. The goal: capture every inquiry, book straight into the schedule, and free the front desk from repetitive questions.
Our approach
Train the assistant
Services, insurance FAQs, hours and policies turned into a guarded knowledge base, with a clear AI disclosure.
Connect booking
Real-time slots from the practice calendar, with SMS confirmations and reminders.
Automate follow-up
No-show recovery, review requests after visits and recall reminders for cleanings.
Refresh the site
A calm, modern homepage with a 30-second booking path above the fold.
Design system
Brand board and dashboard are illustrative concept visuals.
Projected impact
These are projected targets for a fictional brand, based on typical benchmarks for this kind of project. They are not results from a real client.
Stack
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